Metric is a writeup and podcast around practical, pretty-hardcore UX and service design topics. I write it to help think-through ideas I’m struggling with, for folks who’ve already run the gauntlet and enjoy really getting into the weeds.

It’s not often polished, but I find great value in writing these - I hope you might to.

And me? I am service designer and specialize in #researchOps: systems of discovery, design, and development that bake strong user-feedback loops into the DNA of the company. Right now, I am the director of engineering @WhereByUs. Connect with me on LinkedIn or let’s be friends on Twitter.

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And if you can, help subsidize free content.

Substack - the platform, here - allows me to offer paid subscriptions (monthly or annually) to those who have the inclination and the means to help produce Metric. Our industry is neurotic, anxious, and not recession proof - especially those of us in startups.

Writing Metric and being able to occasionally have an advertise on it, offer paid webinars, fundraise, and the like, help add a modicum of security that goes a long way.

Maybe you’re down with this 👆, but maybe $10 / month or $100 / year is too much.

You’re not wrong! I chose the numbers as defaults, whereas Substack lets me set only one price - but through the magic of coupons in this system, I’m able to game it a bit and offer different options.

You can subscribe for $3 / month or $30 / year for exactly the same access. And you know what? If that’s too much, but you still want to contribute, drop me a line ♥.

What do you get?

Great question. You don’t get a whole lot. This is namely a kind gesture. But, for those who can help, I’ll thank you at the end of the podcasts ♥.